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independence and self-esteem
Define and plan end of life care
and identifying when to call an ambulance
Up to 8 hours can be earned completing this course
Discuss the role of senior staff in recognising and assessing depression
Customer Service: Providing a 5 Star Experience Series_Risk Management independence and self-esteemCourse Description: How would you like to be treated? Learn how to provide a 5 star service experience for people in your care home Learning Outcomes: After completing this course, participants should be able to: Appreciate service as a fundamental philosophy Implement specific service strategies: the hospitality model, going the extra mile, exceeding expectations, demonstrating courtesy, under promising, over delivering Who is this course appropriate
